Support

Questions about Found Matcha or the Matcha Match app? We're here.

Contact support

Email support@foundmatcha.app. We reply to every message, normally within two business days.

Include the email address you used with us and, if the question is about an order, gift or evaluation, the reference number from your confirmation.

Common questions

When does Matcha Match launch?

Matcha Match is in development. Join the waitlist at foundmatcha.app and we'll email you when it opens. We send launch updates only; no marketing drip.

How do I delete my account or data?

Email support@foundmatcha.app from the address on your account and ask for deletion. We confirm within 30 days. Some records (for example, completed transactions) may be retained where the law requires; see our privacy policy.

How do I remove myself from the waitlist?

Every waitlist email includes an unsubscribe link, or email support@foundmatcha.app and we'll remove you.

I'm a producer, brand, café or retailer. How do I get involved?

Email support@foundmatcha.app with a short description of what you grow, make or sell. We're onboarding early partners ahead of launch.

Security

To report a security issue, email support@foundmatcha.app. Please do not post vulnerability details publicly before we've had a chance to respond.